Most importantly for me, it was clean and despite Google marking it as busy, I had no issues finding equipment to use.
Just wanted to run liked We do
Terrible experience with a self centered manager (Brian). Denies a black card customer access to the facility after my wife went to pick kids up. He said that I can't be on the premises without her?!?! I personally witnessed 4 to 5 times customers coming in and not even checking in at the front desk. Then they have suspicious activity going on in the locker room and parking lot, where money is being exchanged! I used to go there 4to 5 times a week but had to switch membership because of bad customer service. No knock on Planet Fitness but they have a few "Rogue" employees that take it upon themselves to enforce their own rules and mask it as "company policy". Besides the other locations are much better, newer, and better employees!! #Itsgreaterlater!!!
Sure, some paper towel dispensers were out of paper towels but there were plenty of rolls out which is fine.
This is one of 3 Planet Fitness's that I frequent in the Rochester area and it is my least favorite, the other 2 being Victor and Webster. For at least 2 months there has not been a paper towel dispenser in the ladies restroom, they just put the roll on top of the garbage can which causes the roll to get soggy after all the wets hands touching it. You can see where the dispenser was but they just don't want to replace it. When the toilet paper runs out in the ladies restroom more than once I have just seen the employees use the sanitary garbage mounted on the stall as the new toilet paper holder instead of getting the key to place in the actual toilet paper holder. I have also seen male employee's enter the female locker room unannounced, luckily I had clothes on while in there. The signage lights have been out for months as well. The overall upkeep or lack of makes me think the staff is pretty lazy here. The issue that annoyed me to the point which caused me to write this review is when I handed my tag to the lady at the desk and she said I could check myself in. Meanwhile this lady was leaning against the counter on her cell phone doing nothing. The same day another employee was walking around with the backpack vacuum while being completely mindless about the power cord. He was frequently stopping at the front desk to talk to the girls meanwhile his cord was stretched across the entrance which was a major tripping hazard for anyone. It was not laying the floor but in the air so you had to step over it. The only pro over this location is the WiFi seems to be better than Victors, however at Webster I have no issues with WiFi or cleanliness just the rush hour traffic.
After reading some reviews, I expected a bad experience but it was good!
I come here daily at 4am...the best gym for a great price... Has everything you need that any other gym could offer at a higher price...
The water fountain I found is near the women's locker room which is slightly awkward, but it's workable.
Planet Fitness is a US Gym based in Irondequoit, New York. Planet Fitness is located at 1850 East Ridge Road, Irondequoit, NY 14622, USA.
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